Marketing is a way to get your business known, it helps to give your company top of the mind awareness and often it can be used as a method of differentiation. Not all businesses want to market in the same ways as their competitors and in a market full of companies offering similar services and products, a company’s approach to marketing can make all the difference.
One of the best ways to be noticed amongst your target audience is to get to know them. Academics call them ‘salient beliefs’, these are the attributes consumers are looking for and if activated they allow consumers to form overall attitudes on the product. These attitudes can make the difference between a consumer choosing your product over a competitors.
But how do you get to know your consumers?
Market research is an option and has been used by many companies to create successful campaigns. T-mobile is living proof that identifying consumers attitudes about a situation and appealing to them in your marketing communications can make you stand out. They carried out market research at the beginning of the recession and found that consumers were turning to friends and family, spending increasing amounts of time with them and they also found that unplanned get-togethers were becoming more popular. This research led Saatchi and Saatchi to create the ‘Life’s for sharing’ campaign and the famous Flashmob in Victoria station. It quickly created a buzz online and became a viral marketing campaign as people had captured the moment on their phones and uploaded it straight to Youtube.com therefore emphasising the role of ‘sharing’. Footage was also made into a TV advert and stills used for billboard, magazine and newspaper adverts. By appealing to their customers current attitudes and almost saying ‘we understand and we can help’ T-mobile contract sales increased by half compared to the same period the year before.
Another way to understand consumers is to put yourself in their shoes. What do they want? How would you like to be told about if you were them? What sort of media do they use? If your target audience are fans of social media then focus on that and do something creative, let them take the lead in sharing the links and encourage them to make spoof adverts, offer to put the best on the brand website. Think about what your customers would respond to and cater to it. After all if you can make your customers feel special they are more likely to remain loyal to your brand.
The best advice that can be given for companies not wanting to do the same as competitors is to try something new, take a new slant on an old idea and don’t jump on every bandwagon that goes past. Being different is bound to bring with it potential dangers and others may think your ideas are off the wall but do bear in mind: people used to believe the world was flat and those that suggested differently were the ‘weird’ ones…www.MonkJackMarketing.com